YAHYA, A.; RAUF , N. H.; NUR , T. ANALISIS KEPUASAN PELANGGAN TERHADAP PELAYANAN JASA KURIR SHOPEE DENGAN METODE IMPORTANCE PERFOMANCE ANALYSIS (IPA) DAN POTENTIAL GAIN CUSTOMER VALUE (PGCV). Scientica: Jurnal Ilmiah Sains dan Teknologi, [S. l.], v. 2, n. 12, p. 909–918, 2024. Disponível em: https://jurnal.kolibi.org/index.php/scientica/article/view/3484. Acesso em: 23 may. 2026.