Ardianta Anastasius, Is Fadhillah. PERAN eSERVICE DALAM MENINGKATKAN KUALITAS PELAYANAN CUSTOMER SERVICE GUNA MENANGANI KELUHAN NASABAH PADA BANK CENTRAL ASIA KCP MARGOMULYO SURABAYA. Neraca [Internet]. 2024 Jul. 31 [cited 2026 Apr. 16];2(11):841–850 . Available from: https://jurnal.kolibi.org/index.php/neraca/article/view/2876