Paparang, Gilbert Erickson, Magdalena Wullur, and Ferdinand J. Tumewu. 2024. “ANALISIS PELAKSANAAN STANDAR MUTU PELAYANAN DI BANK RAKYAT INDONESIA (BRI) KANTOR CABANG”. Neraca: Jurnal Ekonomi, Manajemen Dan Akuntansi 2 (4):134-49. https://jurnal.kolibi.org/index.php/neraca/article/view/932.